FREQUENTLY ASKED QUESTIONS
About Red Wing Safety’s eCommerce Store
What items can I find in Red Wing Safety's eCommerce Store?
Red Wing Safety’s eCommerce store provides comprehensive personal protective equipment (PPE) solutions, covering protection from head to toe. Our product range includes safety eyewear, coveralls, safety shoes, socks, care products, and many more. We cater to a variety of industries such as oil and gas, construction, manufacturing, warehousing, and others. Explore our online catalogue to discover the ideal PPE for your requirements.
What's the method to search for a specific product I'm interested in?
To find a specific product on our eCommerce store, simply navigate to the home page, and, use the magnifying glass icon located on the right side. Enter the model number of the product you're looking for.
Example: if you're interested in the Pecos #8241, just type "8241" and hit the magnifying glass button again to search.
What should I do if I can't locate the product I'm interested in on Red Wing Safety's eCommerce Store?
If the product you're looking for isn't available on our eCommerce store, we recommended you to contact our customer service team for assistance. They can be reached via the 'Contact Us' on our website.
How do I determine my shoe size?
To find the correct shoe size, refer to our comprehensive size guide available on our website. The guide offers step-by-step instructions on measuring your feet accurately and finding the appropriate size based on your measurements. Please note that sizes may vary between different shoe models, so make sure to check the size chart provided for each specific shoe.
Product and Pricing
I noticed an item I was interested in purchasing is no longer listed on your website. Will it be restocked?
We regularly replenish our inventory. However, during peak seasons, some items may run out faster than expected. Once these items are available, they'll promptly be listed again on our website. However, please note that there are certain seasonal items which are available for a limited period and won't be restocked once sold out. Always refer to the specific product page and our website for the most up-to-date information.
Why are the prices of Red Wing Safety's products different between Red Wing Safety Flagship Store, retailers and the eCommerce Store?
The pricing can vary as our Red Wing Safety Flagship Store, retailers and eCommerce Store each run their own unique promotional campaigns. Therefore, we unable to guarantee an uniform pricing across our online and brick-and-mortar stores. Furthermore, the prices of our products can also differ across different countries.
How can I locate the product code?
The product code, which typically consists of a 4 or 5 digit number, is used to uniquely identify each of our products. In the case of Safety Shoes, you can usually find this code on the shoe tongue. For Coveralls, the code is typically found on the inner side of the garment. For care products, the code is usually positioned at the back of the product.
Online Order & Payment Matters
Why was my order cancelled and my payment declined or refunded?
There could be several reasons for automatic order cancellation, refund, or payment rejection by our system. This could occur due to issues with the payment process, discrepancies with the supplied address, or availability issues with one or more items in your order.
What payment options are available?
We accept a variety of payment methods to make your shopping experience as seamless as possible. Our payment options include major credit cards (Visa, MasterCard and AMEX), PayPal, ApplePay, GooglePay, GrabPay and PayNow. For more information on payment methods and security, please visit our Payment Information.
Do I have to pay a cancellation fee on an out of stock / discontinued item?
No, if a refund is issued due to an item being out of stock or discontinued, you will not be charged a cancellation fee.
Do the prices include GST?
Yes, all our advertised prices are inclusive of GST. All prices are listed in Singapore Dollar (S$)
Delivery & Self-Collect
What are the shipping options offered by Red Wing Safety's eCommerce Store?
At Red Wing Safety eCommerce Store, we provide our customers with two convenient options for receiving their goods or parcel. You can either opt for home delivery, with the added benefit of our standard real-time tracking service that allows you to keep a close watch on your package's progress. From the second it departs our warehouse, you can track it until it securely arrives at your designated address.
Alternatively, you can choose to pick up your order from our warehouse. Please note that our warehouse operates from Monday to Friday, with opening hours between 9am to 12pm and 1pm to 5pm.
How long does order processing and shipping take?
We strive to process orders quickly and efficiently. Generally, orders are processed within 1-2 business days. However, during promotional periods, processing may take slightly longer, up to a maximum of 3-4 business days. Shipping times will differ depending on your location and the shipping method chosen at checkout. After your order has been shipped, you'll receive a tracking number via email, you may check the parcel delivery status on the Ninja Van's website (here)
How much does delivery cost?
There is a standard charge of S$7 per online order for shipping. However, if your order total is S$200* or more, free shipping is provided when during the checkout.
*Applied after deduction of promotion/ coupon discount
What should I do if I haven't received my order after the delivery timeframe?
During peak periods, it's suggested to allow an extra 1 to 2 days for your delivery. You can check the status of your delivery on the Ninja Van (here), which will provide information on any delays. Alternatively, you may feel free to reach out to our customer service team through the Contact Us form on our website.
What happens if I entered the wrong delivery address?
You have the option to cancel your online order within 30 minutes of confirmation and then submit a new order with the correct information. However, if your order has already been processed and shipped, you'll need to reach out to Ninja Van (here) to request a change in delivery address.
I need my safety shoes/ coverall immediately. Can I self-collect it by myself?
Yes, we provide a self-collection service at our Headquarters and warehouse, which is located at 1 Shipyard Road S628128. Please note that our warehouse operates from Monday to Friday, with opening hours between 9am to 12pm and 1pm to 5pm. We are closed on weekend and public holidays
Do you deliver to my location?
We deliver within Singapore, however there are certain Postal Codes we don’t deliver to. Please refer to the item’s description for further details.
Return & Exchange
What is the return policy?
Your satisfaction is our top priority. If you're not completely satisfied with your purchase, you can return the item(s) within 14 days from the date on which you received the item(s). To be eligible for a return, the item(s) must be in new, unworn, and unaltered condition, with all original packaging, tags, and accessories included. For detailed information on initiating a return, including shipping instructions and return authorization, please visit our Return and Exchange Policy.
What is the exchange policy?
Our exchange policy allows customers to exchange their purchases within 14 days after the delivery date. To be eligible for an exchange, the item(s) must be in new, unworn, and unaltered condition, with all original packaging, tags, free gift (if any) and accessories included. For detailed information on initiating an exchange, including shipping instructions and return authorization, please visit our Return and Exchange Policy.
Can I place bulk orders, and how do I qualify for bulk orders?
Yes, we welcome bulk orders. Customers who place orders over S$2000 will benefit from a 10% discount from listed price. This applies irrespective of the number of pieces ordered, provided the total spend reaches the S$2000 threshold. Please note that this discount does not apply to items already having a marked down price or on limited offer.
Estimate timeline to process:
Confirmation of stock inventory will take about 3 working days.
Delivery is within 1-2 weeks upon order confirmation.
Restrictions on Bulk Orders:
No Reseller Reselling: Please note that purchasing our products with the intention of reselling or for any commercial profit-making purposes is not permitted.
Can I make changes to my order after placing it?
We understand that you might need to modify your order on occasion. If you need to adjust any details, such as size, color, or shipping address, kindly get in touch with our customer service team as quickly as possible. We will make every effort to fulfil your request. However, please note that once your order has been processed and shipped, it may not be possible to make changes. Additionally, if you wish to change the style (with a different price), we recommend cancelling your current order and placing a new one.
How should I take care for my Red Wing Shoes?
Proper care and maintenance will help extend the life of your beloved Red Wing Shoes. We recommend cleaning your shoes regularly with a brush or cloth to remove dirt and debris. After that, apply a thin layer of Mink Oil, Leather Cream or Leather Conditioner to keep the leather supple and prevent cracking. At final stage, use Leather Protector to enhance water and stain resistance. For detailed care instructions tailored to your specific Red Wing Shoes, please visit our Care page.
Review & Sampling Programme (RWSP)
Who can participate in the Red Wing Sampling Program (RWSP)?
Red Wing Sampling Program (RWSP) is open to anyone who has registered as a member on leedensafety.com and has submitted a product review. These customers will be eligible for a chance to participate in this program, and we will reach out to them individually for further details.
Which product should I review to potentially qualify for the Red Wing Sampling Programme (RWSP)?
You have the opportunity to review any product listed on leedensafety.com and participate in Red Wing Sampling Program (RWSP). While all feedback is valuable, reviews on products with fewer evaluations are particularly helpful. They assist other customers in making more informed buying decisions and enable Red Wing Safety's merchandising team to enhance our product offerings. It's important to note that the products provided through the RWSP are not directly linked to the product reviews submitted by customers.
What types of products can I expect to receive if I'm selected for the Red Wing Sampling Program (RWSP)?
If selected for the RWSP, you'll have the opportunity to try items such as safety boots (valued up to S$400), coveralls, or any other products available for purchase on leedensafety.com. Additionally, our product review team will consider your workplace conditions to ensure that the product samples provided are the most suitable for your specific work environment.
What's the procedure for notification if I'm chosen for the Red Wing Sampling Program (RWSP)?
Should you be selected for the Red Wing Sampling Program (RWSP), we will reach out to you either via a phone call and an email containing an RWSP Coupon. Please ensure your email settings allow for our emails to be received.
Where can I write a review for the products I've used?
Writing a product review can be quite straightforward. Just input the product code in the magnifying glass button, select the product, and then scroll down. You'll find the product review section at the bottom of the product page.
We greatly value customer feedback as it provides insights and information that can help other potential customers make informed purchasing decisions.
When sharing your product reviews, please adhere to the following guidelines:
We only collect and use non-personally identifiable information in your reviews. These reviews may not only be displayed on our product pages but may also feature in our promotional materials or other company advertisements, shared across our group companies.
Please note that we may edit or translate review excerpts as needed, though we will take utmost care to preserve the original intent of your comments.
What are the guidelines to consider before submitting a product review?
When writing your product review, please share your thoughts on aspects such as the model, material, fit, comfort, and the occasions where you've worn the product for work.
For sizing references, it would be beneficial if you could provide your height and the size of the product you wore.
We appreciate both positive feedback and constructive criticism. Feel free to share any areas of dissatisfaction you may have had with the product.
Here are some additional points to remember:
- Focus your review on the product itself.
- Avoid mentioning competitors or the specific price you paid for the product.
- Do not disclose any personally identifiable information like full names.
- For non-product related concerns, like order status, please reach out to us directly.